Trainee Printer Workshop Technician
Looking for a hands on trainee workshop technician who has the curiosity and ability to learn how to configure/refurbish Multifunctional printers.
This position is responsible for the run up of MFD’s/Printers as per the customer’s specifications, as well as performing repairs and refurbishing equipment in the field, when required ensuring that our products are prepared, tested and working correctly for installation in a timely manner.
- Extensive training will be provided
- Pemulwuy location with onsite car park
- Long term career opportunities
About the company
Committed to people. Committed to the future.
The company are a trusted provider of industry-specific solutions, all of which reflect their commitment to the future of the planet. They foster long-term client relationship based on trust, responsiveness and a commitment to proactively deliver the best results.
Company Benefits
To attract the best, the company offer the following range of attractive company and wellbeing benefits:
- Variety of paid leaves to support you - Birthday leave, Community Service leave, Corporate Social Responsibility leave and Emergency leave
- Free annual flu vaccinations
- Service Awards
- Learning and Development programs including External Study Assistance
- Employee Referral Program - refer a friend and get $2000 (conditions apply)
- Access to discounted Private Health Insurance (HCF) plus $250 hospital excess reimbursement
- Great discounts through corporate car programs
- Free On-site car park
Company culture
The company offer a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people. They have a culture of respect, friendship and integrity from the top that transcends any corporate directive. It's real, and it's what encourages people to enjoy every day over many years.
Diversity and Inclusion
The company value the variety of unique experiences, qualities and characteristics our people possess, and share and learn from each other. They are committed to working towards a diverse workforce and providing equal opportunities. The company strongly encourage Aboriginal and Torres Strait Islander candidates to apply.
Key Responsibilities
- Follow the Trainee training plan provided both within the workshop and in the field. Training will be provided by the Workshop Supervisor and staff and Customer Service Technicians.
- Training in the field to include shadowing the Customer Service Technician to customer installation sites in order to train the customer on how to use their installed equipment, providing support to install on customer network, running test prints, learning how to ask ‘discovery questions’ to diagnose faults. Field work would be a minimum of one day per month.
- Learn from the Customer Service Technician to complete field repairs, learning the process including calling the customer, diagnosing and understanding the issue, organising convenient time to attend the site, and diagnose the problem. Understand how to handle customer issues and reactions and resolve them in a timely, appropriate way.
- Assemble and configure, ‘run-up’, MFD/Printer for our customers.
- Use online job ticketing tools to receive and complete work.
- Recycle packaging as per instructions, including loading recycling machines.
- Ensure run-ups and other tasks are completed within the specified times for each device or task.
- Ensure quality repairs and refurbishment as per workshop guidelines.
- Follow correct waste disposal procedures, ensuring minimal waste goes to landfill, and maximising recycling activities.
- Following FOM (and Service Managers) your line managers directives are followed at all times.
- Adhere at all times to Company Policy and Procedures in the pursuance of required duties.
- Report all issues within the workshop that will affect productivity, quality and teamwork to your line manager.
- Liase with your line manager or warehouse operators for any issues that will affect ‘on-time’ delivery and installation of machines
- Assess returned machines for refurbishment and/or disposal as required.
- Writing up customer reports following field repairs.
- In time provide support and assistance to new staff to work effectively, safely and in accordance with Company Policy and Procedures.
Other Requirements
- Current driver’s licence is desirable
- Practical mechanical & electronic skills
- Accurate data entry skills & ability to quickly learn new software applications
- Previous experience in dismantling, locating & identifying the source of a fault & re-assemble an electro-mechanical unit