Position DescriptionFood & Beverage Attendant
Location: Melbourne
Type:
Award/Classification:
Salary:
Reports to:
About Mob JobsMob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations cultural capabilities and establish them as an employer of choice for First Nations jobseekers.
Key Responsibilities - To provide a courteous, professional, efficient and flexible service at all times following the
- Operational Standards of our Personnel and our Clients.
- To be responsible for an assigned section within the event area.
- To seat, present menus, take orders, serve food and beverage to guests according to the established sequence and procedures.
- To set up, clear and reset designated work areas.
- To be fully conversant with all services and facilities offered by the hotel.
- To perform opening and closing procedures established for the place of work assigned.
- To have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up-sell alternatives.
- To ensure that the place of work and surrounding area is kept clean and organised at all times.
- To monitor operation supplies and reduce spoilage and wastage.
- To report lost and found items.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To deliver an exceptional guest service at all times.
- To report for work punctually, wearing the correct uniform and maintaining a high standard of
- personal appearance and hygiene, according to the hotel and department’s grooming standards.
- To read the Clients Handbook and have an understanding of and adhere rules and regulations
- and in particular, the policies and procedures relating to fire, hygiene, health and safety.
- Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints
- or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
- Ensure high standards of personal presentation and grooming.
- Maintain positive guest and colleague interactions with good working relationships.
- Exercise responsible behaviour at all times and positively representing the company