Aboriginal Community Engagement Officer

Location: Melbourne
  • Industry: Community Services & Development
  • Work Type: Permanent
  • Salary: 0
  • Posted: 29 Apr 2024

Aboriginal Community Engagement Officer


In line with special measure provisions in Section 12 of the Victorian Equal Opportunity Act (2010), the organisation will only be accepting applications for these positions from people who identify as Aboriginal and/or Torres Strait Islander.

Role Objective

The Aboriginal Community Engagement Officer reports to the Community Engagement Coordinator. The purpose of this position is to support the implementation of a health promotion project, and other community engagement activities to support and improve Aboriginal and Torres Strait Islander participation in the health promotion program.

Team Overview

The Communication and Client Engagement Team is based in Carlton at the organisation's Coordination Unit. Its main function is to engage eligible women to actively participate in the health promotion program. This includes trans women, and trans men and gender diverse people who fit the eligibility criteria. The team does this by managing client invitations, bookings, communications and community engagement with the following objectives:
• Book clients into breast screen appointments
• Increase the number of eligible Victorians participating in the program
• Achieve equitable participation for priority groups
• Strengthen understanding of population breast screening among healthcare and industry professionals
• Build awareness of the program in the community
• Facilitate a united team that connects purposefully, collaboratively and cohesively.

Key responsibilities of the Communication and Client Engagement Team include:

• Direct communication with clients through the Client Contact Centre, letters, SMS, emails, social media and website
• Planning and implementation of multi-channel external communications campaigns, including evaluation of activities
• Development and distribution of targeted resources about the program
• Brand custodian
• Management of the Consumer Network, ensuring adherence to the Consumer Engagement Framework
• Identify key barriers to accessing the program for diverse groups and develop, implement and evaluate comprehensive strategies to address these barriers resulting in increased participation in the program.
• Develop and maintain key strategic partnerships with community and sector organisations
• Develop and distribute internal communications to services staff and employees, including corporate publications
• Undertake client recruitment activities to support appointment fill
• Manage the mailroom to enable the distribution of breast screening invitations, confirmation and results communications.
• Coordinate clinic-initiated appointment cancellations
• Facilitate image requests
• Respond to a range of client enquiries

Key Responsibilities:

Support the design, implementation and evaluation of the health promotion Project:
• Develop and maintain relationships with all Project stakeholders, including VACCHO.
• Identify and develop new partnerships and work with them as appropriate.
• Support project planning, delivery, and evaluation
• Attend Project engagements across Victoria including ACCO health days.
• Deliver training about the Project to ACCO staff and other organisations leading Community engagement for the Project.
• Identify and advance Project opportunities/improvements.
• Project administration and documentation and evaluation.
• Write briefs, proposals and reports on the Project.
• Disseminate Project learnings

Consult with Community and the organisation to design, implement and evaluate community engagement initiatives for Aboriginal women.
• Develop and maintain relevant community stakeholders.
• Actively support the development and delivery and tailoring of training and education programs, resource development and other community engagement initiatives for the Victorian Aboriginal community as appropriate
• Participate in community awareness and engagement activities.
• Undertake consultations and engagement with the Victorian Aboriginal Health Worker workforce

• Other responsibilities as required by the Engagement Team that contribute to an individual work plan, which will include involvement in and/or leading relevant projects

Key Selection Criteria

Academic Qualifications
  • Degree or relevant experience in Public Health/Health Promotion or relevant discipline.
Technical Abilities & Skills
  • Demonstrated ability to work with Aboriginal and/or Torres Strait Islander peoples, Communities, and organisations, in a culturally safe, and appropriate, manner
  • Ability to balance priorities to achieve results
  • Ability to work independently and collaboratively within a team to achieve performance targets and deadlines
  • Strong interpersonal, communication and negotiation skills, with the ability to liaise and negotiate effectively with multiple stakeholders
  • Excellent writing and editing skills
  • Well-developed skills in MS Office suite, particularly Excel, PowerPoint and Word
  • Current Victorian Drivers Licence
Personal Abilities & Behaviours
  • Proactivity and initiative
  • Good problem solving skills
  • Excellent communication skills
  • Good analytical and troubleshooting skills
  • Ability to work collaboratively and as part of a team

Diversity & Inclusion

We are committed to promoting diversity, inclusivity and accessibility within our workplace, and encourage people from diverse communities and backgrounds to apply for roles at the organisation. This includes (but is not limited to): people from culturally and linguistically diverse backgrounds; LGBTIQ+ communities; Aboriginal and Torres Strait Islander people; and people living with disability.
The organisation have a number of policies, procedures and systems that promote inclusive behaviour throughout our workforce. They are all key indicators for successful performance in this role.


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