Continuous Improvement Lead Location: Victoria or Queensland Type: Full Time Reports to: Manager – IS Project Management (Technology & Continuous Improvement)
About the Organisation We are an ASX?listed organisation that designs, builds, operates and maintains Australia’s essential services networks across telecommunications, utilities, transport, defence and social infrastructure, helping keep communities connected. Our people are our greatest asset. We foster an inclusive, respectful and collaborative workplace where talent is nurtured, innovation is encouraged and individuals are supported to grow and contribute meaningfully. Our values guide how we work:
Safety: We care about the safety of our people, customers and communities
Delivery: We are reliable and deliver on our commitments
People: We are inclusive, respectful and supportive
Accountability: We take responsibility for the results we deliver
We celebrate diversity and encourage applications from people who identify as Aboriginal and/or Torres Strait Islander, and are committed to building a workforce that reflects the communities we serve.
About Mob Jobs Mob Jobs is a 100% owned and operated First Nations business that provides specialised culturally safe employment pathways for First Nations people. We also offer a range of tailored corporate development services and training designed to improve organisations cultural capabilities and establish them as an employer of choice for First Nations jobseekers.
Job Description and Key Responsibilities
Project Delivery
Deliver Telco technology and continuous improvement projects and initiatives.
Create and maintain consolidated portfolio reporting across projects and initiatives.
Monitor progress against milestones, budgets and benefits.
Ensure projects are delivered on time and within scope, escalating risks as required.
Innovation & Continuous Improvement
Identify improvement opportunities, emerging technologies and innovative ideas.
Analyse existing processes to identify bottlenecks and recommend enhancements.
Scope and document initiatives and business ideas
Lead or contribute to innovation work groups and forums.
Prioritise and manage continuous improvement requests in collaboration with technology teams.
Systems Enablement
Review and document systems used across the Telco business.
Contribute to system strategy and future-state planning.
Engage with system vendors as required.
Ensure standardised digital processes, templates and tools.
Act as a system conduit between business teams and shared services.
Complete system updates and administration as required.
Educate the business on system capabilities and usage.
Stakeholder Engagement & Collaboration
Communicate clearly and effectively with stakeholders at all levels.
Represent the Technology & Continuous Improvement team in cross-functional forums.
Drive adoption of improvements and embed outcomes into business-as-usual.
Support capability uplift through training, coaching and knowledge sharing.
Qualifications & Experience
Demonstrated experience delivering continuous improvement initiatives from concept to implementation.
Proven experience in stakeholder engagement across diverse business areas
Experience preparing and delivering professional presentations.
Strong analytical, problem-solving and business requirements documentation skills
Data literacy with the ability to interpret and analyse performance data.
Desirable: Certification in Business Analysis (CBAP or CCBA)
Desirable: Bachelor’s degree in business, Information Technology or a related field
Key Selection Criteria The successful applicant must be able to demonstrate and provide evidence of:
Strong stakeholder management skills, with the ability to influence and negotiate.
Advanced facilitation, conflict resolution and consensus-building capability
Strategic thinking aligned to enterprise goals.
Leadership and mentoring experience supporting junior and mid-level team members.
Ability to act as a trusted advisor to senior stakeholders and executives.
Resilience and adaptability in complex, fast-paced environments